SmarterBroadband to the Rescue

Our son was visiting us for the holidays. His job requires that he keeps in touch with his company every day via VPN (virtual private network) on the Internet. His attempts from our house failed, he could not make a connection. If he could not "check-in" periodically, he would have to leave and return to the Bay Area. After some investigation, my son and I guessed that something in the SmarterBroadband connection might be blocking the VPN connection. I sent a email to SmarterBroadband describing the problem and asking for help. This was late on Sunday afternoon. I was hoping for a reply Monday morning. Much to my surprise, we got a telephone call from SmarterBroadband shortly after I sent the email. They spent almost an hour on the telephone with us diagnosing the problem. They were able to make changes in their network so that my son could make his VPN connection that same evening. We were all quite relieved that we could spend the holidays together thanks to the outstanding customer service from SmarterBroadband.